Job Scheduling Compliance – Engineering Maintenance Company

Understanding how to improve efficiency​

The challenge:

  • To establish how effective their job scheduling system was and how well the company’s engineers were in complying with the schedule
  • The maintenance engineers worked in an industry which required them to be highly responsive and complete certain tasks within a short period of time
  • Other tasks could be carried out in “slow” time but the whole operation needed to be effective
  • Previous analysis of scheduling had produced mixed results which had left doubts in many managers’ minds

Our solution:

  • Linking the company’s scheduling data to iR3 telematics would enable us to accurately compare arrival and departure times at tasks and compare them with the scheduled times allocated to jobs
  • We could carry out this analysis by region, base locations and individual engineers
  • We would also be able to provide reports to show how long engineers were travelling to jobs, how long they spent at each job and how that compared with their peers and the scheduled times
  • All of this would be achieved without any manual intervention from the maintenance engineers

The outcome:

  • iR3 showed that engineers were compliant with their scheduled tasks in only 55% of jobs
  • This provided the maintenance company with the evidence and analysis to revise their job schedules to make them more efficient
  • It also ensured that engineers were scheduled for jobs which minimised their travelling time so saving fuel and vehicle costs as well as ensuring the engineers had the right skills to carry out the jobs

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